On May 1 , 2013 I ordered a small dog bowl from CafePress. When you design these products the CafePress site specifically says “What you see is what you get.”
What I saw:
What I got:
On May 7, I received the above product. The quality of the bowl is quite nice but they cropped off the bottom of the design. I submitted a complaint to CafePress: “Quality Comments: The image on the bowl was cropped off the bottom by about 1/4 inch.”
CafePress responded promptly:
I am sorry the Pet Bowl you received was not printed perfectly! I want you to be 100% satisfied with everything you purchase at CafePress.com. I am ordering you a replacement right away at no additional charge. You should receive the replacement by May 17, 2013
and your new order number is 199456951.
There is no need for a return! I do not want you to incur any additional shipping charges. Please discard the original bow.
If there is anything else I can do for you, please let me know.
Your ticket code is LTK1115702246846X. Please use this code in any further communication.
CafePress.com Support Representative
1-877-809-1659 Toll-Free (US)
9:00 AM – 9:00 PM EST, Monday – Friday
What I got:
Around May 14, I received the above product. The quality of the bowl is quite nice but they again cropped off the bottom of the design and sent the wrong size. I am submitting another complaint to CafePress.