CafePress Car Magnet

Feb 22, 2012

I am writing to comment/complain about a car magnet I purchased in July last year. It was a gift for my wife, but after 7 months on her car it is all but unreadable. Here are before and after pictures: …

I have a bumper sticker (non-magnetic) that I had previously purchased though CafePress. It is as bright and readable as when I received it three years ago. I was expecting similar quality with the car magnet. Is this an anomaly?

If it is an anomaly I request that CafePress send me a replacement. If it is not, I would highly recommend that CafePress discontinue offering a substandard products. Please let me know if I should remove the car magnets from my store(s).

…

Thanks, Dan

: After 7 month on a car.

CafePress | Feb 22, 2012 at 2:52 PM

Dear Daniel,

Thanks for contacting CafePress.com! I do apologize for the inconvenience and I am happy to help.

I would be happy to make the exchange for you. However the order exceeds the 30-day limit we have for exchanges. I do apologize for the inconvenience but there is very little we can do at this time.

If there is anything else I can do for you please let me know.

Your ticket code is … Please use this code in any further communication.

Best Regards,

JaDarrious T.
CafePress.com Support Representative

Feb 22: at 8:05 PM

Hi JaDarrious,

At this point, I am quite disappointed in CafePress. In my opinion, you are selling a product line that is of known substandard quality and are unwilling to do right by your (our) customers. This being the case, I have removed all car magnets from my stores.

As for anything else you can do:

On August 2, 2011 another one of these same magnets was sold to R… S… of Colorado. I do not know this gentleman and I assume you cannot send me his address information. So, I would like to request that you refund him the purchase price (and shipping) from my available CafeCash. Please include my apologies in your correspondence.

Sincerely

Daniel P. Magyar
Member since: 10/13/2007 | account id: …