Becket Bowls

On May 1 , 2013 I ordered a small dog bowl from CafePress. When you design these products the CafePress site specifically says “What you see is what you get.”

What I saw: 

beckett_our_puppa_small_pet_bowl

What I got:

Beckett-1

On May 7, I received the above product. The quality of the bowl is quite nice but they cropped off the bottom of the design. I submitted a complaint to CafePress: “Quality Comments: The image on the bowl was cropped off the bottom by about 1/4 inch.”

CafePress responded promptly:

Dear Daniel,

I am sorry the Pet Bowl you received was not printed perfectly! I want you to be 100% satisfied with everything you purchase at CafePress.com. I am ordering you a replacement right away at no additional charge. You should receive the replacement by May 17, 2013
and your new order number is 199456951.

There is no need for a return!  I do not want you to incur any additional shipping charges.  Please discard the original bow.

If there is anything else I can do for you, please let me know.

Your ticket code is LTK1115702246846X. Please use this code in any further communication.

Best Regards,

Maura L.
CafePress.com Support Representative

1-877-809-1659 Toll-Free (US)
1-402-517-4480 International
9:00 AM – 9:00 PM EST, Monday – Friday
www.cafepress.com

What I got:

Beckett-2

 

Around May 14, I received the above product. The quality of the bowl is quite nice but they again cropped off the bottom of the design and sent the wrong size. I am submitting another complaint to CafePress.